New in 2018: Flash Seats

by | Nov 2, 2017

Good news everyone! We’re continuing to make improvements to our ticketing and entry processes for 2018 in order to provide you with the best experience possible. One of those improvements is the use of a service and mobile app that you may already be using called Flash Seats.

If you haven’t already, visit the Flash Seats website or download the mobile app (iOS and Android) and create an account. Be sure to use the same email address you use for your AXS account when you purchase your tickets, as this will “link” the two systems and allow them to communicate .

If you’ve already purchased tickets, they will begin to appear in your Flash Seats account starting in May 2018.

On the day of your visit to the con (or on the early badge pickup day), simply approach a Denver Comic Con ticketing representative at one of the convention center entry points (they will be wearing special shirts), pull up the QR code on the Flash Seats app, and the representative will hand you your badges. If you don’t have the app, no problem, just show a representative your photo ID or the credit card you used to make the purchase.

Be sure to read the FAQ below and also read the FAQ on the Flash Seats website, but if you’ve still have questions send them to ticketing@popcultureclassroom.org.

My Tickets Have Not Appeared in My Flash Seats Account Yet — Should I Be Worried?

Tickets will begin appearing in users’ Flash Seats account starting in early May. Tickets are issued in waves, so not all tickets will appear in all users’ accounts on the same day or at the same time. If you know someone who has already receive tickets in their account, but yours have not arrived, please be patient and yours should arrive soon. If you have not received tickets in your Flash Seats account by May 18, 2018, please send e-mail to ticketing@popcultureclassroom.org and the ticketing team will assist you.

What are Flash Seats?

Flash Seats is an ID-based digital ticketing system available through AXS that allows you to enter an event with any form of convenient digital ID, such as a credit card or a Mobile ID through the Flash Seats mobile app. This concept, similar to the e-ticket in the airline industry, allows you to manage your tickets via the Internet. It also gives you the ability to sell, buy, and transfer seats through a marketplace endorsed by your team or venue. If you’d like to learn more, here is the Flash Seats FAQ.

If I’ve Never Used Flash Seats Before, Do I Need to Sign-Up for a New Account?

Yes, if you have not previously created a Flash Seats account, you will need to download the mobile app (iOS or Android) and create a new user account. You can also create an account on the Flash Seats website at www.flashseats.com.

Why the Change?

We made the change because we heard how you wanted a quicker and more streamlined process at entry, and we believe this will make things simpler and considerably faster. We also understand your stress when your badge doesn’t arrive in the mail on time or you need an address change or you forgot your badge at home. Flash Seats should help to solve a number of issues that have arisen in previous years.

Why Can’t I Select the Mailing Option Anymore?

This year, there will not be a mailing option. Instead, everyone will be using Flash Seats. The idea is to cut down on the issues around mailing – things like address changes, and badges getting lost in the mail or never arriving. We also plan for this to significantly streamline entry by creating a system that works equally for everyone.

Will I Still Get a Badge?

Yes, you will receive your badge when you check-in at the conference entrance using the Flash Seats mobile app, or your photo ID, or with the credit card you used to purchase your ticket(s).

What About Speed Pass Holders? Do They Use Flash Seats, Too?

Yes, Speed Pass holders will use Flash Seats, too. Onsite at the convention, there will be a dedicated line where Speed Pass holders will be able to redeem their badges during certain hours. Additional details about this will be available closer to con.

What Exactly Is the Process for Getting My Badge and Getting Into the Con?

Starting in 2018, the most convenient way to get your badge is to download the Flash Seats mobile app onto your mobile phone and log in using your Flash Seats account credentials. 1-2 months before the convention start, your ticket will automatically appear in the Flash Seats app. On the day of your first con visit — or during the pre-con badge pickup dates/times — walk up to a DCC ticketing representative (who will be wearing a clearly marked shirt), open your app, and display the QR code for your ticket. The DCC representative will scan the QR code and hand you your badge(s). If you don’t have your phone with you, no worries, just present your photo ID or the credit card you used to buy the tickets, and the DCC representative will be able to look up your record and provide you with your badge(s).

Will There be a Pre-Con Pickup Day/Time This Year?

Yes. More details on this year’s pre-con badge pickup will be posted prior to the convention.

Do I Have to Use the Flash Seats Mobile App to Get My Badge?

No. Using the Flash Seats mobile app is the fastest and most convenient way to exchange your ticket(s) for your badge(s). However, if you don’t have your phone with you, no worries, just present your photo ID or the credit card you used to buy the tickets, and the DCC representative will be able to look up your record and provide you with your badge(s).

Are My AXS and Flash Seats Username and Password the Same?

No, your log-in credentials for your Flash Seats account are separate from your AXS log-in credentials.

Can I Pick Up Badges for My Entire Group When I Pick Up My Own?

Yes, in fact, you MUST pick up all badges for your group if you purchased their tickets in the same order as your own. You simply follow the same process for picking up your own badge and the DCC Ticketing Representative will provide you with all badges you purchased. If you are unable to pick up badges for others in your party, you can transfer the digital Flash Seat ticket(s) from your account to their Flash Seats account. Then they will be able to pick up their own badge(s) at their convenience by following the same pickup process outlined above with their Flash Seats account.

Do I Have to Pick Up All of the Badges I Ordered with My Own Badge, or Can Each Person Pick Their Badge Up Separately?

Yes. You MUST pick up all badges for your group if you purchased their tickets in the same order as your own. You simply follow the same process for picking up your own badge and the DCC Ticketing Representative will provide you with all badges you purchased. To be clear, if you bought tickets using your account for other people, those people cannot pick up their tickets, only you can.

Can I Only Pick Up Some of the Badges I Ordered and Then Come Back Later for the Others?

No, you must pick up all the badges for your group at the same time.

If I Bought the Tickets, Can I Have Someone Else from My Group Pick Up the Badges?

No, only you as the person who purchased the ticket(s) may pick up your badge(s) using the Flash Seats mobile app, or your photo ID, or the credit card you used to purchase the ticket(s). If you are unable to pick up badges for others in your party, you can transfer the digital Flash Seat ticket(s) from your account to their Flash Seats account. Then they will be able to pick up their own badge(s) at their convenience by following the same pickup process outlined above with their Flash Seats account. For more information on this visit the full FAQ on the Flash Seats website linked HERE.

69 Comments

  1. Harley

    Do kids also get one or is it just the adoults that get one online for both people

    Reply
    • Tara

      Harley, child tickets have to be purchased with an adult ticket, so they will both be in the same Flash Seats account.

      Reply
      • Grace

        Tara- when using the AXS website to attempt to purchase tickets, the child ticket option is not listed when attempting to purchase adult tickets. Thus, it seems that you actually must purchase child tickets separately? Has anyone actually attempted to use this ticket purchasing process prior to launching it? Do I need to download the flash seats app and setup an account prior to purchasing tickets?

        Reply
        • Tara

          Grace, you will receive a prompt regarding child tickets once you add your adult tickets to the shopping cart and move through the purchase process.

          Reply
  2. Travis Heath

    Thank you–this is a huge improvement (adding Flash Seats).

    Reply
    • Tara

      Travis, you’re welcome!

      Reply
  3. John Sexton

    I’m a bit wary of using a flash seats app given the unreliability of a 4g connection at the convention center.

    Reply
    • Tara

      John, not to worry! You can also use the credit card you made the purchase with or photo ID to get your badge.

      Reply
  4. Marie

    How will we be able to get a physical badge? I would like one mainly for nostalgia reasons 🙂

    Reply
    • Tara

      You will still get a physical badge!

      Reply
  5. Brian

    Regarding the flash seats process…I don’t have a cell phone, so, an app does me no good. How do I get my tickets without a cell phone?

    Reply
    • Tara

      Brian, you can use a photo ID or credit card as well.

      Reply
  6. LJO

    So, if I don’t have a smart phone, how does this work for me?

    Reply
    • Tara

      You can show a photo ID or credit card as well.

      Reply
  7. David

    Is it June 15th yet?

    Reply
  8. Joe

    I’m purchasing these for my nephews. One of them doesn’t have a credit card or Colorado ID but he has a smart phone. Will he need anything else to avoid problems getting in?

    Reply
      • Fred

        How can we give Flash Seats to a child? Do they have to have a smart phone and/or this lame-sounding Flash Seat app??

        Reply
        • Tara

          Fred, if you all enter together, they can just be in your account. If you don’t want to download the app, you can also redeem your badge with the credit card you used to purchase your tickets.

          Reply
  9. Daniel Purdy

    How will these tickets show up on Flasseats app. I did not purchase ticket through app. And when will they appear, since printed receipt say “delayed delivery” ?

    Reply
    • Tara

      Daniel, they will show up in your account in May.

      Reply
  10. Ashley

    Will there still be the option to get passes in person the day before the con? Just curious.

    Reply
    • Tara

      Ashley, we’re still working out those details. We’ll have an announcement closer to con.

      Reply
  11. Carlton Bowen

    In years past you were able to pick up your badges the day before, is that still the case? Or is it only the day of that we are able to get our badges? Thank you.

    Reply
    • Tara

      Carlton, we’re still working out those details. We’ll have an announcement closer to con.

      Reply
  12. Star

    Two questions.

    1. How will this work with children?

    2. We are receiving comped tickets due to multiple issues that arose last year. How will those be linked to our information?

    Reply
    • Tara

      Star, if you are receiving comped tickets, we will send you info closer to con about how to redeem.

      Reply
      • Star

        Awesome!

        Will a separately purchased child pass be linked to my credit card?

        Reply
  13. Sage

    Will we be able to use the physical badge once it is picked up to enter/re-enter the convention without providing any additional information (Such as the Flash Seats App)?

    Reply
    • Tara

      Sage, yes! Once you enter and receive your badge, you will not need to use the app again.

      Reply
  14. Fred

    So giving Comic Con passes as a gift is no longer possible, huh? Bummer.

    Reply
  15. Kayna

    Curious, for the Speed Pass buyers, will there be a line for them to pick up their shirt/bag, or will those be mailed out? Will there be a line to get the physical badge? If so for both, isn’t the point to have fewer & faster lines? I don’t see how this is much different than the massive registration lines from years previous.

    Reply
  16. Irene

    I purchased 4 tickets, will I need to transfer these to each person? If we are all entering together can I leave the tickets in my account and get the badges all at once?

    Reply
    • Tara

      Irene, yes if you all enter together you can leave them in your own account for entry.

      Reply
  17. jay

    I bought tickets for myself and two teens.
    Will all three tix come through on my flash app? have never used this before. Or do they need their own accounts

    Reply
    • Tara

      Jay, yes. All of the tickets you purchased will come through on your Flash Seats account. And if you all enter together, you can leave them in that account for entry.

      Reply
  18. Laura

    Hi there! I noticed you answered the question about whether or not we will be getting badges, but I’m just wondering, will we be getting these badges upon entry or in the mail?

    Reply
    • Tara

      Laura, there is no mailing option this year. You will receive your badges upon entry.

      Reply
  19. innoabrd

    So I’ve purchased tix for my daughter and her companion, both teens. If she goes to collect with a credit card in her name, but the same number as the card I purchased the tickets with, will that work? I will be out of the country, so if there is an issue, not as though I’ll be able to swing by and help resolve…

    Reply
    • Tara

      Hello, you will need to transfer the tickets to her Flash Seats account. Keep in mind that this process won’t be available until about the end of March at the earliest.

      Reply
  20. Lesley Swim

    Normally, we are able to take care of getting our ADA stickers before the con, as mobility is something of a frustration & any excessive extra movement leaves me completely wrecked for days.

    Is there going to be a way to denote our ADA status as well as our companion?

    Reply
    • Tara

      Lesley, yes. There will be a way to denote your ADA status as well as your companion. We’re in the process of reviewing our ADA policy and process to make improvements, so that’s why you don’t see anything on the website right now.

      Reply
      • Frank

        Tara,

        Will it be possible to get the ADA stickers during early pickup? Will I need a note from my doctor?

        Reply
  21. Cris

    I downloaded the flash sears app and I can’t find any tickets. Listings are only for sports and performances. Comic Con was not listed on either list. Where is it supposed to be listed?

    Reply
  22. Cris

    I downloaded the flash seats app and I can’t find any tickets. Listings are only for sports and performances. Comic Con was not listed on either list. Where is it supposed to be listed?

    Reply
  23. Steve

    I don’t have a smart phone and I bought my ticket with a gift card. Will I still be able to get in?

    Reply
  24. Bryan

    I purchased my tickets a few months ago and nothing has shown up in either the AXS app or the Flashseats app. What do we need to do to have them show up?

    Reply
    • Tara

      Bryan, your tickets won’t show up in the Flash Seats app until May.

      Reply
  25. Mike

    When can we expect to see Flash tickets for DCC in our account?
    Thanks!

    Reply
    • Tara

      Mike, they should start arriving this week! The release is staggered, so not everyone will see theirs at the same time.

      Reply
  26. Kami

    So my dad purchased the tickets for me with his credit card, and they’re under his name, but we used my email to send the confirmation number after we purchased the tickets. I downloaded the flash seats app and I’m just curious as to if the tickets will appear in my flash seats account because I used the same email.

    Reply
  27. Greg

    How will the line to get in work? Will there be two lines for those that have gone thru the process to get a badge and another for those that already have one? It sounds like it will add a lot of time and confusion at entry and make the wrap twice around the building line go even slower

    Reply
    • Tara

      Greg, we will have more information on how entry will work as we get closer to con.

      Reply
  28. Michael

    What about Press passes?

    Reply
    • Tara

      Michael, those will come from our PR agency. Please reach out to them at pr@popcultureclassroom.org with any questions.

      Reply
  29. Ivan

    Hi, I purchased tickets last month but was not aware a phone app was needed to receive the tickets. Therefore, I installed the flash seats app after purchasing the tickets. My question is, how can I link the flash seats app to my purchase from AXS so that the tickets will be delivered? So far nothing is showing up in the app.. I asked the AXS help desk and only received an automated reply that was not helpful..

    Reply
    • Tara

      Ivan, I’m sorry to hear you got an automated response from AXS. Please email us at ticketing@popcultureclassroom.org and we’ll get you squared away.

      Reply
  30. Chuck

    Hoping that pre con badge pickup will take place in cities in the front range like Colorado Springs. Not having badges mailed will be an added hassle come the first day of the con.

    Reply
    • Tara

      Chuck, we will not have badge pick up outside of Denver. However, we will have early badge pick up available.

      Reply
      • Chuck

        Well that’s discouraging. I would like to suggest that next year you offer shipping of badging again. Give people the option at least.

        Reply
  31. Mathew G

    When are the pre pick up dates???

    Reply
    • Tara

      Mathew, we’ll have more info on that soon.

      Reply
  32. Amber

    I have already purchased 1 adult and 2 child passes and they are on my Flash Seats account. However, I would like to invite my daughter’s friend and can’t seem to get another child pass added. When I call the IVR hangs up on me. What are my options? Can I add one via Flash Seats?

    Reply
  33. Frank

    When will more ADA information be available? Will I be able to pick up the ADA stickers during the badge pre-pickup? Will I need a Dr’s note?

    Reply

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