Volunteer FAQ

 
What does ‘Volunteer’ mean to Denver Comic Con?
Denver Comic Con and its parent organization Pop Culture Classroom are a 501 c 3 non-profit with the mission of inspiring a love of learning and increasing literacy, while celebrating diversity. Our volunteers are passionate unpaid people who donate their time to making Denver Comic Con a great experience for our attendees, guests, and each other.
What do I get for volunteering?
Volunteering offers many benefits; learn new skills or increase those you already possess, see a large convention’s inner workings and how each piece fits to make the convention happen, and knowing you are part of an event that funds literacy and the arts through Pop Culture Classroom’s mission and values.
Each volunteer gets a volunteer shirt with unique art only available to volunteers that year (to be worn while on duty), admission to the Con on the day they work, and a unique opportunity to be part of something wonderful. Additional perks may vary from year to year.
How do I sign up to volunteer at Denver Comic Con?
After you complete the Shiftboard application and press the Submit button, you will be taken to another page with a link to Sterling Talent Solutions for a background check. Use the “Additional Information and Instructions” box to share any information not covered in the other fields. Once we have reviewed and approved your application, we’ll email you a welcome letter; this usually takes 3-7 days. If you have questions about your application, email us at the address at the bottom of this FAQ.

Please note that there is a different link for minors (ages 15-17) that explains a slightly different process and additional forms.

What if I’m a returning volunteer?
You do not need to re-apply. You do not need to do another background check. Go to shiftboard.com/DenverComicCon to sign-in to Shiftboard. You will be prompted to acknowledge the waiver for this year. Please be sure your information is updated along with a photo so we can put a face to the name.

Returning Volunteers age 15-17 will need to have a parent sign consent waivers each year before your account can be reactivated.

Even if you turn 18 before the convention, we still need the parental consent forms completed before we can activate your account. You may wait until you are 18 and email us to activate your account.

Why a background check?
Since our volunteers often work in sensitive areas—such as with children, celebrities, and money—it is important to ensure the safety of everyone involved. Therefore, Denver Comic Con runs criminal background checks on all potential volunteers. Your credit history is not checked.

Due to the high cost of running background checks in these states, we cannot accept applications from individuals who have lived in New York, Maine, Vermont, Delaware, and Nevada in the last seven (7) years. Currently, we cannot accept applications from those who have lived outside the US in the last seven (7) years.

Returning volunteers do not need to complete a background check again.

Is there an age limit to volunteer?
Denver Comic Con volunteers must be 15 years or older when applying. Volunteers age 15-17 will need to have a parent sign consent waivers before application approval.

Returning Volunteers age 15-17 will need to have a parent sign consent waivers each year before your account can be reactivated.

Even if you turn 18 before the convention, we still need the parental consent forms completed before we can activate your account. You may wait until you are 18 and email us to activate your account.

I live outside of the Denver Metro area. Can I still volunteer?
  • You can volunteer even I you live outside of the Denver Metro Area. We are now offering training both in person and online. Volunteers are responsible for their own travel and accommodations.
  • Due to the high cost of running background checks in these states, we cannot accept applications from individuals who have lived in New York, Maine, Vermont, Delaware, and Nevada in the last seven (7) years. Currently, we cannot accept applications from those who have lived outside the US in the last seven (7) years.
I want to volunteer, but I have some limitations. What can I do?
Denver Comic Con is a very inclusive organization, and we will make reasonable accommodations to address any personal limitations you might have. When you complete your application, please use the “Additional Information and Instructions” field to let us know about any concerns you have, and we will work with you on an individual basis.
What if I’d like to work with family or friends?
We understand that you may want to work with family or friends for many reasons including a need to coordinate rides and schedules. When you apply, please select the same single team as those you want to work with and use the “Additional Information and Instructions” field to indicate the name of the person or people you wish to volunteer with. If there is not enough room on the team you have selected we will reach out to discuss options. Once you are all on the same team is up to you to coordinate your shift selection from the available shifts.
How long does it take to do the training/orientation?
The in person training will include approximately 1 hour orientation and 15-30 minutes of department specific trainings. The online training will be in a series of modules that will last between 5 and 15 minutes. Please email DCCTraining@popcultureclassroom.org if you have any questions.
What kind of training will I need to attend? Is training required?
We will have training available online as well as in person closer to the event. New and returning volunteers must complete the online training or attend the in person training to volunteer. Please email DCCTraining@popcultureclassroom.org if you have any questions.
I volunteered in the past, do I need to do training?
Yes! Training is required for everyone. You must complete the online training OR come to the in person orientation to be able to volunteer. Additional department specific training may be done online closer to the event as well, but not all departments will have that.
What if my legal name and preferred name do not match?
Denver Comic Con recognizes that some of our volunteers use a name other than their legal name. As long as the utilization of a preferred name is not for the purpose of misrepresentation, or offensive in nature, we will acknowledge the preferred name and use it whenever/wherever possible. Use of legal name is required on certain documentation for business or legal reasons. Enter your preferred name in the Shiftboard application and your legal name into the “Additional Information and Instructions” field.

Use of preferred name may be modified, changed, altered, or rescinded at the discretion of Denver Comic Con or its parent organization Pop Culture Classroom.

What time commitment is there for volunteering at DCC?
There is a required training session before the convention. Training is offered both in person and online.

The average shift is between 4-6 hours. You select from the posted shifts for your team. You can select one or more shifts. Overlapping shifts are not allowed (after all, you can’t be in more than one place at once).

What areas am I able to volunteer in?
There are multiple areas in Denver Comic Con that need volunteers. Please go here to look at the available areas.
When will I find out my assignment?
When you register to volunteer, you will select up to three teams you want to work on. You will be assigned to a single team from that list based on current needs. Volunteers are assigned to only one team so that they may become specialized in this field. If you wish to work for more than one team we recommend becoming a floating volunteer on the Volunteer Services team. Once you have been assigned, we’ll notify you when you can select the shifts you want to work.

With the Shiftboard system, you pick your shifts from those posted for your team. When choosing shifts, please make a note of the time and day, as well as the shift description; this can help you determine if a role is right for you.

You are welcome to join the Pre-Con Events and Setup/Takedown teams in addition to your regular team.

Why can’t I see any shifts?
Shifts may not be posted yet. Watch your email and social media announcing shift availability if your welcome letter doesn’t advise you to select shifts.

Others may have already selected all the shifts for your team for the desired date and time. Check back later in case there has been a change.

You may need to check your view in Shiftboard. Email us at the address below for assistance.

Can I have a particular shift, one that is not in line with posted shifts?
No, the shifts are scheduled to ensure the teams get the coverage they need and to be fair to all our volunteers. If there are no shifts that work for your schedule, email us at the address at the bottom of this FAQ to discuss options. Please do not sign up for a shift that you cannot work the entire shift.
How do I change teams?
If you have a need to make a change, email us at the address at the bottom of this FAQ. Shiftboard does not notify us when people change their selections for Areas of Interest.
Who do I contact if I have a question about my team or role?
If you have already received a notice from your team, you can reply back to that email. Otherwise, you can email us at the address at the bottom of this FAQ and we will put you in touch with the right people.
I want _____ position, how do I get it?
While we would like to make use of your entire skillset, we may not have a current need for those skills among our general volunteers. Certain roles are filled after we have had a chance to work with you during the convention. If you would like to be more involved in the planning and running of Denver Comic Con, please watch our website and social media for notices of openings. These roles do require a greater time commitment than our general volunteers.
Can I work with _____ guest?
The volunteers that work directly with our guests are all hand selected after working with us for a year or more. The Guest Services team has to have had time to see how you work and build a level of trust because working with our guests can be a very sensitive assignment. Let your supervisor know your interest and show how awesome you are.
I can’t volunteer (last minute), can my friend fill in? AND Can I sign up to volunteer onsite?
Unfortunately, no. All our volunteers must complete the background check which can take several days. Additionally, we must cut off volunteer registration before the convention so that we have time to order supplies and prepare for the convention itself.
What if cannot volunteer for a year but want to return in later years?
Please inform us by email at the address at the bottom of this FAQ so we can set your account on hold. We will reactivate your account for the following year after the convention.
Why shouldn’t I volunteer?
Don’t volunteer if you can’t commit to your shift. If you sign up for a shift, we are counting on you being there.

Don’t volunteer if you think volunteering will interfere with your favorite program or activity. If attending the convention is more important you should pay for admission instead.

If I have further questions about Volunteering for Denver Comic Con how do I get answers?
Read the Volunteer Handbook and the FAQ above.

If you still have questions, please email us at volunteering@popcultureclassroom.org*

Please do not message us on social media for your volunteering related queries. Instead, please use the email address above. This helps our team more efficiently work together to answer questions and keep all the information in one place.

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